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Up-to-Date Notifications Troubleshooting

The following is Tip #25 from "25 Exchange 2003 Tips in 25 minutes."

The following is Tip #25 from "25 Exchange 2003 Tips in 25 minutes." This content is excerpted from Scott Schnoll's book, "Microsoft Exchange Server 2003 Distilled," brought to you by © (2004) Pearson Education, Inc. Publishing as Addison-Wesley Professional. Return to the main page for more tips on this topic.

As I wrote in Chapter 9, Exchange includes a feature called Always Up--to--Date (AUTD), which notifies a user's mobile device that data has changed on the Exchange server. Exchange sends a control message to the device, which causes it to commence a data synchronization session, thereby keeping the device up-to-date. In a perfect world, these messages are always correctly received and processed by every mobile device you have. However, in the real world, this is not necessarily true.

In cases where messages are not received, or when AUTD does not seem to be functioning properly, you can use the AUTD Troubleshooting tool to diagnose and resolve the problem. This tool is implemented as an ASP.NET application that includes some Web pages, a Javascript file, and some configuration setting files. These files are copied to a folder and then exposed as an IIS virtual directory. The tool provides a Web-based interface that enables an administrator to log on, specify the mailbox he or she wants to troubleshoot, and view the mobile device and AUTD message information.

Because many of the problems you may encounter will be the result of external issues (or other issues beyond your control), the AUTD Troubleshooting tool may not be able to solve every problem you encounter. However, it will help isolate and identify problems and let you know whether the problem is on your end (e.g., with Exchange) or external (e.g., with a mobile communications provider). For more information on the AUTD Troubleshooting tool, including how to install and use it, refer to the Read Me file included with this tool.

Get more "25 Exchange 2003 Tips in 25 minutes." Return to the main page.

About the author: Scott Schnoll, an Expert on, is an MCT, MCSA and a long-time Microsoft Most Valuable Professional (MVP).

In addition to writing "Microsoft Exchange Server 2003 Distilled," he is a co-author of the upcoming "Exchange 2003 Resource Kit from Microsoft Press" and lead author for "Exchange 2000 Server: The Complete Reference."

Scott has written numerous articles for Exchange & Outlook Magazine, and is a regular speaker at Microsoft conferences, including MEC and TechEd, as well as industry conferences such as Comdex and MCP TechMentor, where he covers topics such as Exchange, clustering, Internet Information Services and security.

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