Outlook management

Find troubleshooting and configuration tips for Exchange Server and Office 365 administrators who need to support users who work on Microsoft Outlook on desktops or the Outlook app on mobile devices. Our experts help resolve email access issues and application problems in Office 365 as well.

Bring yourself up to speed with our introductory content

IMAP (Internet Message Access Protocol)

Internet Message Access Protocol, or IMAP, is a standard email retrieval (incoming) protocol. Continue Reading
Avoid common pain points when migrating to Exchange Online

Every Exchange Server configuration is unique, which makes a move to hosted email in Office 365 a complex undertaking, but some stumbling blocks are more frequent than others. Continue Reading
Learn the tricks for using Microsoft Teams with Exchange

As Microsoft Teams gains prominence for business collaboration, administrators should investigate the integration options with their Exchange Online or on-premises Exchange setup. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

An overview of Microsoft Outlook email security features

In the following tip from "8 tips in 8 minutes: A Microsoft Outlook email security tutorial," you'll gain an in-depth overview of Microsoft Outlook's email security features including security zone changes, the Outlook security update, S/MIME ... Continue Reading

Learn to apply best practices and optimize your operations.

Thorough Exchange Server testing regimen eliminates doubt

Don't assume your Exchange 2016 implementation will work because you bought the right gear. Follow these pointers to execute a successful Exchange 2016 migration project. Continue Reading
Customize Exchange ActiveSync settings for virtual directories

Knowing the settings for the mailbox server and the Client Access server role is the key to customizing ActiveSync virtual directories. Continue Reading
Five ways to troubleshoot Outlook Group Policy setting problems

When Group Policy configurations aren't working like they should in Outlook, these five steps can help you figure out what's wrong. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Resolve an Outlook outage when using Office 365

When administrators get reports about an Outlook outage, they must work quickly to identify the affected accounts, research the causes and know where to turn for support. Continue Reading
How do you fix Outlook display issues?

Outlook crashes and rendering issues might require an upgrade -- or a downgrade -- for administrators who want to avoid a Band-Aid approach and want a permanent solution. Continue Reading
How do I grant users outside the LAN access to OWA?

Our company has users who reside outside the local area network. What's the best way to grant those users access to Outlook Web App? Continue Reading