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Avoid 'blue screen' during Remote Installation Service

When you perform Remote Installation Service on a workstation you may run across the blue screen, which indicates an IP conflict. Here's what to do.

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You may need to perform Remote Installation Service (RIS) on a workstation several times a day during application and patch testing. However, when you frequently work on a workstation issues can crop up with domain resources. You may, for instance, run across the 'blue screen,' which indicates there is an IP conflict with another machine and the set-up cannot continue.

When this happened to me, I looked in Dynamic Host Configuration Protocol (DHCP) and could not find an address that matched the IP my machine was assigned. Since there was not a resource with that assigned IP address, I tested a few solutions. The one below worked best for me.

To resolve this issue follow the steps below:

1. Open the Active Directory Users and Computers MMC console. Search for the workstation name given to your workstation. Delete the workstation name from Active Directory.

2. Log into the workstation as a local administrator. Open a command prompt and run "ipconfig /release." Do not renew the DHCP address.

3. Reboot the workstation and the RIS process should run normally.

Note: This solution will only work if the workstation has previously been successfully added to the domain.

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Brian Tucker is an IT consultant specializing in Microsoft Back Office applications. He's currently involved in an SMS 2003 deployment for a large health care organization in St. Louis. He can be reached at
This was last published in February 2005

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