Call scheduling with Outlook clients
Often, if you can give your users a simple tip to make their lives easier, they will be less likely to be unappreciative when there is a problem with your end of the operation. So tell them about this little operation for their Outlook client, and maybe you can mitigate grousing the next time you have an inadvertent problem with your Exchange server.
Users might decide to set a reminder in Outlook to call a client or a colleague at a particular time. Then, if they don't know about this tip, when the reminder appears they'll have to open their contacts folder, search for the name and phone number, and then make the call.
No longer. Outlook 2000 can eliminate some of these steps. The approach outlined below, however, will not work if contacts are located in the public or personal folders, so users will have to copy the info for such persons into their contact file.
Setting Up a Reminder in Contact Listing
- In the Outlook client, click on Contacts in the folder pane.
- When the Contacts appear, right click the contact to whom you will be making the call. Click on Flag for Follow Up.
- In the dialog box that appears, select the reason for the follow up in the drop-down box, and then select the date/time for completion.
- When the reminder appears for this contact, click on Open this Reminder, and the necessary contact information will appear.
Adesh Rampat has 10 years experience with network and IT administration. He is a member of the Association of Internet Professionals, the Institute for Network Professionals and the International Webmasters Association. He has also lectured extensively on a variety of topics.