Problem solve Get help with specific problems with your technologies, process and projects.

Handle a former employee's mail, part 3

Another technique for handling ex-employee e-mail.

This tip was submitted to the tip exchange by member Ken Mallinson. Please let other users know how useful it is by rating it below.

Two recent articles on handling ex-employee e-mail, "Handling a former employee's e-mail" part 1 and part 2 touched on two things.

With the first option, someone with the correct permissions to the ex-employee's e-mail account had to have access to it; most of the time you would have to show that person exactly how to get in there, or it is yourself using your own time to simply check e-mail.

With the second option, you send all e-mails back out to the ex-employee, thereby losing any potential gathering of customer wishes and requests that should go to the company. Plus, if the ex-employee is staying anywhere in the same industry, they might or might not be considered a competitor now.

I have been using the "Delivery Options" feature to forward mail to the ex-employee's own manager; this acts as a reminder in some ways. The manager will continue to get e-mail for the ex-employee, and when they feel they are tired of the junk mail or a set length of time has pasted, the account can be removed.

Dig Deeper on Exchange Server setup and troubleshooting

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.