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Preventing conflicts with Exchange

Sometimes removing applications leaves remenants that can cause problems later on. This tip tells you what to look for.

Preventing conflicts with Exchange
Adesh Rampat

At times the network administrator may need to uninstall an e-mail application in order to perform a software upgrade that works in conjunction with Exchange, or in some cases just to remove applications that are no longer in use by Exchange.

However, after uninstalling, these applications may not always be completely removed. The uninstall could have failed or not finished. These "application remnants" may cause some serious problems that could affect the operation of Exchange. I had exactly this problem once, and found that solving it was not so easy. The last thing you would want is to avoid resolving application conflicts with Exchange.

When dealing with an Exchange Server whenever an application is uninstalled, the network administrator should, as a safety precaution, go to the Registry and remove any links to that application. I followed this procedure, and it worked for me:

  • Open the Registry Editor

  • Go to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentversionUninstall

In this folder, find the application or applications that were not fully removed, and simply delete those applications' folder. My problems went away after I had completed these steps.


Adesh Rampat has 10 years experience with network and IT administration. He is a member of the Association of Internet Professionals, the Institute for Network Professionals and the International Webmasters Association. He has also lectured extensively on a variety of topics.

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Related Book

Configuring Exchange Server 2000
Author : Syngress Media
Publisher : Syngress, Media
Published : Feb 2001
Summary :
E-mail Configuration for the System Administrator Messaging and Internet connectivity are the essential components of corporate communications, and Exchange 2000 Server, the latest release of Microsoft's flagship Enterprise Server for communications, is the dominant player in the market. Methods of communication have progressed beyond basic e-mail and now include instant messaging, wireless communications, video conferencing, chats, and integrated workflow. All of these technologies are enabled by Exchange Server 2000. Configuring Exchange Server 2000 is written by IT professionals for IT professionals and is for both administrators and developers who are actively using Exchange 5.5 and Exchange 2000 products.


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