Problem solve Get help with specific problems with your technologies, process and projects.

Prompting for user credentials

A fix to stop constant prompting.

Many organizations allow employees remote access to the company's network, and one of the benefits of such access is the ability to send and receive email messages. I had an experience once where users at remote locations were encountering some difficulty when they tried to access the Exchange server. They would receive a prompt for user credentials, a dialog box prompting the user to enter information such as:


This can be annoying, especially for non-technical users, to have to enter these credentials on every login. But you can solve this problem relatively easily if you're having it happen, and it may if you are equipping users with Outlook 2002.

The Microsoft site, in fact, has a solution for this problem, and it's in Knowledge Base Article 297781. Essentially what is says is that the problem occurs because the Internet Mail Connector on the Exchange Server has been set to only allow Integrated Windows Authentication or Secure Password Authentication. The following steps show how to resolve this problem using Outlook 2002:

  • Start Outlook
  • On the tools menu then select E-mail Accounts
  • Click View and then click next
  • Select the account you want to change
  • Under logon Information, select Log on using Secure Password Authentication
  • Click next then click finish

Adesh Rampat has 10 years experience with network and IT administration. He is a member of the Association Of Internet Professionals, the Institute For Network Professionals, and the International Webmasters Association. He has also lectured extensively on a variety of topics.

Dig Deeper on Exchange Server setup and troubleshooting

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.