Resolving mail delivery problems from the Exchange client
When a user sends mail from an Exchange client, the path the mail follows can be through a simple dialup connection via an ISP to a mail server located at the ISP?s site, or through a network connection to an Exchange server that routes mail to other Exchange servers outside the organization. Whatever the connection method used, the following checklist can be applied when a mail cannot be delivered from the Exchange client:
- If using dialup access, verify that you are connected to an ISP;
- Sometimes sending messages using different fonts can create a problem resulting in the message being stuck in the Outbox. Try a standard font example, such as Times New Roman;
- Make sure that the Email account being used is a valid one; If the exchange server mail queue is jammed with messages to be delivered this, you can get message-delivery delays.
- There could be a corrupted personal store file (.pst). Fix it with the Inbox repair tool.
- Some Firewall software has mail mappings built-in that stores SMTP email addresses for all users in the organization. If a user wants to send SMTP mail to another SMTP user attached to an exchange server outside the organization a SMTP email address must be created before communication occurs.
Adesh Rampat has 10 years experience with network and IT administration. He is a member of the Association Of Internet Professionals, the Institute For Network Professionals, and the International Webmasters Association. He has also lectured extensively on a variety of topics.
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Monitoring and Managing Microsoft Exchange 2000 Server
Author : Mike Daugherty
Publisher : Butterworth Heinemann
ISBN/CODE : 155558232X
Cover Type : Soft Cover
Pages : 320
Published : Dec 2000
This authoritative book teaches IT professionals responsible for Exchange messaging systems how to efficiently manage the program's many and complex system capabilities and features.