Problem solve Get help with specific problems with your technologies, process and projects.

When OWA wants an Office 2000 CD

Users who run Outlook Web Access on computers loaded with Office 2000 may experience a strange error when they attempt to create a new message or reply to an existing one.

Please let others know how useful this tip is via the rating scale at the end of it. Do you have a useful Exchange or Outlook tip, timesaver or workaround to share? Submit it to our tip contest and you could win a prize.


Users who run Outlook Web Access on computers loaded with Office 2000 may experience a strange error. When they attempt to create a new message or reply to an existing one in OWA, their computers might pop up a dialog box with the following warning:

The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Microsoft Office 2000' disk and click OK.

The error has to do with a control in Office's gallery of components that OWA tries to invoke -- the HTML Source Editing component, which is part of the Office Tools subset of features.

This component is not typically installed, but may be set to "Install on first use" by default when Office is deployed.

The message should no longer appear once the Office 2000 CD is provided. If the CD isn't available, try following these steps to alleviate the problem:

  1. Open Control Panel -> Add or Remove Programs and select Office 2000. Click Change.

  2. In the Office 2000 Maintenance Mode menu, click Add or Remove Features.

  3. Under Office Tools, select HTML Source Editing and choose Not Available from the list of options.

  4. Click Update Now to complete the changes.

For Office 2000 machines with OWA in use, be sure to either load this component (if you think it'll be needed) or set it to 'Not Available.'

About the author: Serdar Yegulalp is editor of the Windows Power Users Newsletter and a regular contributor to SearchExchange.com.


Do you have comments on this tip? Let us know.
Related information from SearchExchange.com:

  • Learning Center: Troubleshooting Outlook Web Access
  • Reference Center: Outlook Web Access



  • Dig Deeper on Outlook management

    Start the conversation

    Send me notifications when other members comment.

    Please create a username to comment.

    -ADS BY GOOGLE

    SearchServerVirtualization

    SearchCloudComputing

    SearchSQLServer

    SearchEnterpriseDesktop

    SearchVirtualDesktop

    Close