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Win2K gets good marks for reliability, but learning curve costs are high

Win2K gets good marks for reliability, but learning curve costs are high

By Esther Shein

When it comes to reliability, Windows 2000 servers are performing admirably for dot-com sites conducting e-commerce, according to a recent report by The Aberdeen Group. The report, "Proving-the-Point: Interview with Windows 2000 dot-coms," was based on discussions with early adopters in telephone interviews and three on-site visits.

Overall, dot-com IS managers said they were pleased with the scalability, reliability and manageability improvements they found in Windows 2000 over Windows NT, according to Aberdeen Group Vice President Joe Clabby, who authored the report.

Clabby writes that the most impressive area of product performance was reliability, based on figures released by Microsoft to Aberdeen. The report notes that initial, out-of-the-box sites show that Windows 2000 servers are running at a combined 99.95 percent available rate. Clabby says that this level of availability is considered outstanding, given that most accounts had not fully optimized Windows 2000; had used multiple versions of Windows 2000 (release candidates one and two, then the release to manufacturing version); and that IS managers are still building expertise in the product.

The report was not all good news, however. The interviewees stated they would like to see improvements made in the areas of better event logging, 64-bit addressing, and an enterprise all-in-one box server. Clabby also says the jury is still out on the impact of Active Directory and other new features. "IS managers in dot-com and enterprise computing environments will have a difficult time finding the professional services expertise they need to efficiently and effectively deploy new directory, security and manageability features," he says, noting that additional learning curve expenses will probably be a factor through 2001.

Esther Shein is a contributing editor from Framingham, Mass.

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